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Privacy Policy

Statement of Privacy and Data Protection Policy

E Driving Lessons respects your privacy and is committed to protecting it.

1. Background

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.
This privacy notice applies to personal information processed by or on behalf of 3 Tier Systems UK Ltd T/as eDrivingschool

Changes to this privacy notice
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website.

eDrivingschool
Or company is 3 Tier Systems UK Ltd T/as eDrivingSchool, CBX, Cobalt Park Way, Newcastle Upon Tyne, NE28 9NZ. We are a data controller of your personal data. The company or companies which provide your product or service are named at the start of these terms and conditions.

2. What kinds of personal information about you do we process?

Personal information that we may process in connection with all of our products and services, if relevant, includes:

  • Personal and contact details, such as title, full name, contact details, address, email, telephone number and contact details history
  • Your date of birth, gender and/or age
  • Your nationality, if needed for the product or service
  • Family members (if relevant to the product or service)
  • Records of your contact with us such as via the phone number of our contact office and, if you get in touch with us online using our online services or via an app, details such as your mobile phone location data, IP address and MAC address
  • Products and services you undertake with us, as well as have been interested in and have held and the associated payment methods used
  • The usage of our products and services
  • Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.
  • Vehicle information, such as make and model
  • Driving school assessment, including feedback and analysis form your instructor
  • Personal information which we may obtain from Credit Reference Agencies, Fraud Prevention Agencies, DVSA
  • Fraud, debt and theft information, including details of money you owe, suspected instances of fraud or theft, and details of any devices used for fraud
  • Criminal records information, including alleged offences
  • Information about your health or if you are a vulnerable customer
  • Information about your employment status, if relevant
  • Your residency and/or citizenship status, if relevant
  • Your marital status, family, lifestyle or social circumstances, if relevant to the product
  • Insights about you and our customers gained from analysis or profiling of customers
  • Third party transactions; such as where a person other than the account holder uses the service, information about that person and the transaction
  • Tax information, if relevant (for example, for savings accounts)

3. What is the source of your personal information?

We will collect personal information from the following general sources:

  • From you directly (by phone, text, social media sites, email or through our website), and any information from family members, associates or beneficiaries of products and services
  • Information generated about you when you use our products or services
  • From other sources such as Fraud Prevention Agencies, Credit Reference Agencies, DVSA, publically available directories and information (for example, telephone directory, social media, internet, news articles), debt recovery and/or tracing agents, other organisations to assist in prevention and detection of crime, police and law enforcement agencies
  • We may buy information about you or customers from third parties to help improve our products and services or our business

4. What do we use your personal data for?

We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:

  • Assessing an application for a product or service
  • Managing products and services relating to that the product or service, or application for one
  • Updating your records, tracing your whereabouts and recovering debt
  • Managing any aspect of the product or service
  • To improve the operation of our business and that of our business partners
  • To follow guidance and best practice under the change to rules of governmental and regulatory bodies
  • For management and auditing of our business operations including accounting
  • To monitor and to keep records of our communications with you and our staff
  • For market research and analysis and developing statistics
  • For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We’ll send marketing to you by SMS, email, phone, post, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match). Offers may relate to any of our products and as well as to any other offers and advice we think may be of interest
  • To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels
  • To develop new products and services and to review and improve current products and services
  • To comply with legal and regulatory obligations, requirements and guidance
  • To provide insight and analysis of our customers both for ourselves and for the benefit of business partners either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our businesses

5. What are the legal grounds for our processing of your personal information (including when we share it with others)?

We rely on the following legal bases to use your personal data:

  1. Where it is needed to provide you with our products or services, such as:

a) Assessing an application for a product or service with us
b) Managing products and services you hold with us, or an application for one
c) Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
d) Sharing your personal information with business partners and services providers when you apply for a service or to help manage your service
e) All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts

  1. Where it is in our legitimate interests to do so, such as:

a) Managing your products and services relating to that, updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
b) To perform and/or test the performance of, our products, services and internal processes
c) To follow guidance and recommended best practice of government and regulatory bodies
d) For management and audit of our business operations including accounting
e) To carry out searches at Credit Reference Agencies pre-application, at the application stage, and periodically after that. Where you have been introduced to us by a broker or other intermediary they may do these searches on our behalf
f) To carry out monitoring and to keep records of our communications with you and our staff
g) For market research and analysis and developing statistics
h) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by SMS, email, phone, post and social media and digital channels
i) For some of our profiling and other automated decision making
j) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations

  1. To comply with our legal obligations
  2. With yourconsent or explicit consent:

a) For some direct marketing communications
b) For some of our profiling and other automated decision making

6. When do we share your personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

  • 3 Tier Systems UK Group companies and service providers
  • Governmental and regulatory bodies
  • Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions
  • Credit Reference and Fraud Prevention Agencies
  • Market research organisations who help us to develop and improve our products and services

7. How and when can you withdraw your consent?

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.

8. Is your personal information transferred outside the UK or the EEA?

We’re based in the UK but sometimes your personal information may be transferred outside the European Economic Area. If we do so we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.

9. What should you do if your personal information changes?

You should tell us so that we can update our records using the details in the Contact Us section of our website. We’ll then update your records if we can.

10. Do you have to provide your personal information to us?

We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll indicate this.

11. Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.
We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

14. What about other automated decision making?

We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved. For instance, we may do this to decide: whether to offer you a product or service, the price we will offer, what terms and conditions to offer you or to assess what payment methods we can offer you.
We’ll do this where it is necessary for entering into or performing the relevant contract, is authorised by laws that apply to us, or is based on your explicit consent.

15. Information relating to your method of payment

  • Payment information on our shop or course page is never taken by us or transferred to us through our website.
  • At the point of payment, you are transferred to a secure page on the website of PayPal or Stripe.
  • That page may be branded to look like a page on our website, but it is not controlled by us.

16. For how long is your personal information retained by us?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  • For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
  • Retention periods in line with legal and regulatory requirements or guidance.

17. What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • The right to object to processing of your personal information
  • The right to restrict processing of your personal information
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to request access to your personal information and to obtain information about how we process it
  • The right to move, copy or transfer your personal information (“data portability”)
  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.

18. Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us through our website contact page or by telephone.

19. What are your marketing preferences and what do they mean?

We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.

Contact Us

If you have any questions about this privacy notice, or if you wish to exercise your rights, you can contact us by going to the contact us section of our website or on 0845 2267649. Alternatively, you can write to 3 Tier Systems UK / eDrivingSchool, CBX, Cobalt Park Way, Newcastle Upon Tyne, NE28 9NZ marking it for the attention of the DPO.

 

 
 
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